How to Cancel Your AT&T Contract?

Canceling an AT&T contract can be a straightforward process if you follow the proper steps. Whether you’re switching providers, relocating, or no longer need the service, this detailed guide explains everything you need to know to cancel your AT&T contract effectively.

Understanding AT&T Contracts

Before starting the cancellation process, it’s important to understand the key terms of your AT&T contract:

Service Agreements: AT&T offers wireless, internet, and television services with varied contract terms.
Early Termination Fees (ETFs): Some contracts have ETFs if canceled before the end of the agreement period.
Device Payments: If you purchased a device through an installment plan, you’ll need to pay off the remaining balance upon cancellation.
Notice Periods: Certain services may require advance notice for cancellation.

Knowing these details ensures you can approach the cancellation process with clarity.

Reasons to Cancel an AT&T Contract

There are many reasons why customers cancel their AT&T contracts, including:

Relocating to an area where AT&T services are unavailable.
Switching to another provider offering better deals or coverage.
Dissatisfaction with AT&T’s service quality or pricing.
No longer requiring the service due to lifestyle changes.

Whatever your reason, this guide will help you navigate the process efficiently.

How to Cancel Your AT&T Contract

Canceling an AT&T contract varies based on the type of service you’re using, such as wireless, internet, or TV. Below are step-by-step instructions tailored to each service.

1. Canceling AT&T Wireless Service

To cancel your AT&T wireless service:

Review Your Contract Terms: Log into your AT&T account or review your service agreement to check for early termination fees and device payment obligations.
Pay Off Device Balances: If you’re on a device installment plan, you’ll need to settle the remaining balance before cancellation.
Contact AT&T Customer Service: Call 1-800-331-0500 or visit an AT&T store to request cancellation.
Provide Necessary Information: Be ready to provide your account number, PIN, and reason for cancellation.
Confirm the Cancellation: Ensure you receive confirmation of the cancellation via email or text message.

2. Canceling AT&T Internet Service

If you’re canceling AT&T internet service, follow these steps:

Check for ETFs: Review your contract for any early termination fees, especially for fiber or bundled plans.
Prepare Your Equipment: AT&T requires you to return rented modems, routers, or other equipment. Failing to return these may result in additional fees.
Call AT&T Customer Support: Dial 1-800-288-2020 to speak with an agent and request cancellation.
Schedule Equipment Return: AT&T will provide instructions for returning equipment, typically through a designated shipping service.
Receive Final Bill: Ensure you receive a final bill detailing any outstanding charges or credits.

3. Canceling AT&T TV or DIRECTV

For AT&T TV or DIRECTV subscriptions:

Verify Contract Terms: Check your agreement for cancellation policies and possible ETFs for ending the service early.
Prepare for Equipment Return: Gather all equipment, including set-top boxes and remotes, for return.
Call the Cancellation Hotline: Contact 1-800-531-5000 for DIRECTV or 1-800-288-2020 for AT&T TV to request cancellation.
Confirm Service End Date: Ask for a confirmation of your cancellation date and any final charges.
Return Equipment Promptly: Use the shipping labels provided by AT&T to return all equipment and avoid fees.

4. Canceling During the Cooling-Off Period

If you’ve recently signed up for an AT&T service, you may be eligible for cancellation during the cooling-off period:

Check Eligibility: The cooling-off period is usually 14 days from the start of the contract.
Contact AT&T: Call the appropriate customer service number to cancel within this timeframe.
Avoid Fees: You won’t incur ETFs during the cooling-off period, though you may be responsible for prorated charges for services used.

5. Canceling Due to Relocation or Exceptional Circumstances

If you’re relocating to an area where AT&T doesn’t provide service or have exceptional circumstances, such as military deployment, follow these steps:

Gather Documentation: Collect proof of relocation, such as a utility bill or lease agreement, or military orders.
Call AT&T Customer Support: Explain your situation and provide the necessary documentation.
Request Fee Waivers: Ask about waiving ETFs or other charges due to your circumstances.

Cancel Your AT&T Contract with Unsubby

Managing contract cancellations can be time-consuming and stressful, especially when dealing with ETFs and equipment returns. That’s where Unsubby can help. Unsubby simplifies the process of cancel AT&T contracts, ensuring that everything is handled efficiently.

By using Unsubby, you can submit your cancellation request online, and our team will manage the entire process on your behalf. From contacting AT&T to confirming the cancellation and addressing equipment returns, Unsubby ensures a hassle-free experience. Choose Unsubby to save time and avoid unnecessary stress when canceling your AT&T contract.

Things to Consider Before Canceling

Before canceling your AT&T contract, keep the following points in mind:

Device Installment Plans: Ensure all device payments are settled to avoid billing issues.
Bundled Services: Canceling one service in a bundle may affect other services or discounts.
Final Bill: You’ll receive a final bill after cancellation. Check it for accuracy and settle any outstanding charges promptly.
Equipment Returns: Return all AT&T-owned equipment to avoid additional fees.

Alternatives to AT&T

If you’re canceling AT&T and looking for alternatives, here are some popular options:

T-Mobile: Offers competitive wireless plans with unlimited data and perks like streaming services.
Verizon: Known for its reliable coverage and fast internet speeds.
Spectrum: Provides flexible internet and TV plans without long-term contracts.
Hulu + Live TV: A streaming alternative to traditional cable or satellite TV.

Research these providers to find a plan that best suits your needs.

Common Questions About Canceling AT&T Contracts

Can I Cancel Anytime?

Yes, you can cancel AT&T services anytime. However, early termination fees may apply if you’re still under contract.

Will I Be Charged After Canceling?

You may receive a final bill with prorated charges, device balances, or ETFs. Ensure all dues are paid to avoid complications.

How Do I Confirm My Cancellation?

AT&T will provide a confirmation email or text message after the cancellation is processed. Retain this for your records.

Can I Transfer My Service Instead of Canceling?

Yes, AT&T allows you to transfer your account to another individual or location in some cases. Contact customer support for details.

What Happens If I Don’t Return Equipment?

Failure to return equipment can result in additional charges. Use the provided return instructions to avoid these fees.

Tips for a Smooth Cancellation Process

To ensure a seamless cancellation experience, follow these tips:

Plan Ahead: Start the cancellation process well before your billing cycle ends.
Keep Documentation: Save all correspondence, including confirmation emails and receipts for returned equipment.
Monitor Your Account: Check your account for any unexpected charges after cancellation.
Explore Alternatives: Research other providers to ensure uninterrupted service after canceling AT&T.

Canceling your AT&T contract doesn’t have to be a stressful experience. With this guide and the support of Unsubby, you can navigate the process efficiently and transition to other providers or services with ease.